Key Responsibilities

· Work with key individuals across IT Service, Architecture, Delivery and Change functions, to implement the processes, standards, tooling, automation, and strategic vision of the Site Reliability team.

· Manage application-related incidents and work with the wider IT function to investigate, resolve and perform post-mortems for on-premise and cloud-hosted applications.

· Monitor and report on appropriate application metrics to proactively resolve issues using modern toolsets. Create automation and pipelines where necessary to reduce toil, and improve availability, reliability, security, and velocity.

· Maintain effective feedback loops so that findings can be prioritised and acted upon in a timely fashion.

· Follow SRE and DevOps core principles to drive adoption and utilisation.

· Where applicable, work with IT Services and Delivery functions to implement technical releases and maintenance plans for production applications, minimising impact on reliability through automation.

· Provide technical guidance and support to less experienced members in the IT Function as appropriate and when required.

· Act as an on-call point of technical escalation for business-critical applications.

· Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches.

· Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's behaviours and values.

· Adhere to Company Diversity & Inclusion policy.

Behaviours Required

Understanding People:

· Asking questions

· Actively listening

· Learning from feedback

Create Simplicity:

· Challenging to improve

· Working together

· Creating straightforward solutions

Keeping our Promises:

· Taking ownership to deliver

· Setting clear expectations

· Respecting others

Skill/ Experience

· Strong background in one or more of the following areas:
SRE/application support/IT operations/infrastructure/software development/DevOps.

· Experience working within both Agile and ITIL frameworks.

· Experience working with DevOps principals and concepts such as CI/CD and IaC.

· Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring.

· Excellent analytical and problem-solving skills.

· Effective communication skills, both written and verbal.

· Ability to work well in high-pressure situations.

· Experience using Azure Monitor, App insights and KQL or similar tooling.

· Experience writing runbooks, and implementation plans and adopting incident management best practices.

· Strong understanding of environment architecture and release management as part of the software development lifecycle.

· Experience using SolarWinds or similar tooling.

· Knowledge of Scripting languages and Desired state configuration such as Bicep or Terraform, and PowerShell.

· Experience using Azure DevOps or similar tooling and has had experience using and writing pipelines.

· Knowledge of using and configuring issue management and CMS systems.

· Experience in Pensions, Insurance, Banking and related products and services