Service Transition Manager - Automotive

FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry.

Role - Service Transition Manager

Type - Fixed term contract (6 months) likely extension

Location - Hybrid, 2/3 days per week in the office (London, Victoria)

Salary - £75,000 pa, pro rata

Spec -

Key Responsibilities

• Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.
• Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.
• Establish and document all service management processes, support models, SLAs, and early life support arrangements.
• Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required.
• Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers.
• Support the planning and governance of future releases and updates, maintaining a repeatable process for service change.
• Ensure compliance with security policies, change controls, and audit requirements.
• Champion a seamless handover into live service that is well-documented, monitored, and maintainable.

Skills & Experience

• Strong experience in Service Transition, Service Delivery, or Service Introduction within IT.
• Familiarity with software delivery processes and platforms built on .NET, Blazor, Azure, SQL Server, and Azure DevOps.
• Knowledge of ITIL principles and their practical application in a Microsoft-based cloud environment.
• Excellent communication, coordination, and stakeholder engagement skills.
• Ability to manage competing priorities and work across technical and non-technical teams.
• Experience working within secure and compliance-sensitive environments is highly desirable.

GCS is acting as an Employment Agency in relation to this vacancy.