Role Summary:
you will play a crucial role in shaping a gloabl telecomms companys product strategy and help translate it into practical use cases to demonstrate the value of GenAI. Your primary responsibility is to discover customer needs and requirements using the JTBD framework. You will guide our product development process and lead the creation of compelling solutions. You take ownership of the ideation funnel full of GenAI use cases and work with the Product Owner to define the roadmap. We don't expect you to understand all the technical details, but feel comfortable (and not intimidated) in an environment where you sometimes only understand half of what is being said. You understand the 'red thread' and how it affects your responsibilities. You can create clarity in a world with a lot of new territory to explore about implementing GenAI.
Key responsibilities:
- Customer-centric approach: delve into why customers need/want products. Recognise that people 'hire' them to perform specific tasks, be it solving a problem or achieving a desired outcome.
- Product innovation: use JTBD insights to inform our product roadmap. Develop business cases and improvements that align with user goals. And present your recommendations to the GenAI Steerco.
- Quantify GenAI outputs: quantify the (potential) outputs of GenAI solutions, e.g. by creating Business Cases (BuCas).
- Project management: guide products through the life cycle of ideas by managing stakeholders, creating project plans and setting targets with business lines.
Additional responsibilities:
- Organisational pain points: understand specific organisational pain points - Recommendations for (team) improvement: identify opportunities to improve the way of working within the team and propose recommendations for optimisation using (Gen)AI technology.
- Information and functional requirements: Prioritise information requirements for effective implementation of GenAI functionalities. And define specific functional requirements for GenAI solutions.
- Collaboration with test team: Work with the test team to define and validate test scenarios, and ensure that developed functionalities meet specified requirements.
- Workshops and demand gathering: Facilitate workshops to share knowledge about GenAI and collect demand.
Requirements:
- Education: Bachelor's or master's degree in computer science, information science, business administration, strategic/interactive product design or a related field.
- (AI) user experience: Previous experience applying JTBD theory and user experience research, preferably in an AI-related environment. Knowledge of AI technologies and their applications is a plus.
- Analytical skills: Excellent analytical and problem-solving skills.
- Effective communication: Strong communication skills and ability to work effectively with various stakeholders.
- Functional specifications: Experience in drafting functional specifications and guiding development teams.
GCS is acting as an Employment Agency in relation to this vacancy.