Sep 11, 2024
Service Desk Manager
Permanent
Stoke on Trent (5 days onsite)
As the Service Desk Manager, you will have:
- Minimum of 5 years of experience in a service desk or technical support role, with at least 2 years in a managerial capacity.
- Strong knowledge of ITIL framework and experience in implementing ITIL processes.
- Excellent leadership and team management skills.
- Proven ability to improve service desk operations and customer satisfaction.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- ITIL Certification.
- Experience in an IT Managed Service Provider environment.
- Familiarity with service desk technologies (e.g., ITSM tools, remote support tools).
- Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.
GCS is acting as an Employment Agency in relation to this vacancy.
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