One of our cloud security client are seeking for a skilled and dedicated 24x7 Engineer to join their new 24x7 operations team based out of our Stoke on Trent site. The candidate will require an extensive 2nd/3rd line skill set with patching experience and will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability, helping client to grow into a first-class operational hub serving the defence and security industry.
Role type :Permanent
Location : Stoke (The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off.
*Due to nature of the work all the candidates must be SC cleared or must be eligible for SC Clarence*
Salary 35 k +Shift allowance.
Experience Requirements:
- The successful Engineer will need to possess 3 year's experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
- ITIL V3/4 Foundation or above.
- Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application.
- Ability to work autonomously under your own initiative.
- To succeed within this role, you will need to be a good communicator and be able to convey technical issues to non-technical users.
- A commitment to continually developing technical skills.
- Initiative and pro-activity matched by an ability to be a strong member of a team.
- Experience of managed service environments, with an awareness of ITIL best practice.
- Experience of build, test, and implementation of systems, along with 3rd line operational support.
- Effective communication skills with the ability to influence and negotiate both internally and externally.
- Willingness to work flexibly in response to changing organisational requirements.
If you are a Support engineer and interested in the role, please share your CV ASAP
GCS is acting as an Employment Agency in relation to this vacancy.