One of our client is looking for 24/7 Support lead to join them on permanent basis. The Shift Team Lead will be instrumental in managing, guiding, and enhancing the performance of our engineering team, facilitating our mission to become a premier operational hub for the defence and security industry.
Role Type : Permanent
Location : Stoke
Note :UKSV is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required. To be eligible for UKSV you must be a UK National and/or have been a UK Resident for 5+ years.
As the 24/7 Shift Team Lead you will have:
- Minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles.
- Prior leadership or supervisory experience in a 24x7 operational environment preferred.
- ITIL Foundation certification required; advanced IT qualifications (e.g., BTEC, A Levels, HND/HNC, Degree) highly desirable. Additional IT certifications will be considered an asset.
- Strong leadership and communication skills, ability to work under pressure, excellent problem-solving abilities, and a proactive approach to incident management and team development.
- Willingness to work on a rotating schedule, including nights, weekends, and holidays, to support 24x7 operations.
if you are interested in the role please share your CV ASAP
GCS is acting as an Employment Agency in relation to this vacancy.