IT Service Desk Engineer
Role: IT Service Desk Engineer
Type: Contract - 6 - 12 Months
Location: Dublin, Ireland (5 days onsite)
About the company: A leading global IT services company, specializing in digital transformation, cloud, and cybersecurity. Operating in 70+ countries, it delivers innovative tech solutions across industries.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
***No Sponsorship Available***
*** Only 1G dependents/Stamp 4/EU Citizen's can apply***
The Next Step for you: Should this position be of interest to you, please forward your CV to Pankaj Sharma at GCS Recruitment specialists at [email protected] or call on +353-46901-1902.
GCS is acting as an Employment Business in relation to this vacancy.

IT Service Desk Engineer
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